Frequently Asked Questions

PRODUCT-RELATED QUESTIONS

Are your tees a man or women’s cut?

Our t-shirts come in unisex sizes. Check out our size chart here.

When ordering your tee, women should order a size smaller. For example, a woman that typically wears a medium should order a small.

Do your t-shirts have a tag?

Nope, our tees are tag-less.

What...$24 for a t-shirt?

Think of it this way... every standard order $50+ ships free within the U.S.  
That postage needs to be paid for somehow, and postage rates go up multiple times each year.These t-shirts are heavier bulkier and heavier than those $8 tees, so they cost a LOT more to ship. Especially when some customers are  shopping at 2AM and fall asleep trying to enter an apartment
number or their PayPal info auto-filled the place they lived in two houses ago.

What material are Inky and Mod tees made of? Is this 100% cotton?

We print on a couple of different blank styles with different ratios of cotton-to-synthetic (like polyesters) but all feature combed ring-spun materials.

Our ring-spun and combed cotton tees are soft and high-quality. The quality of the cotton ensures that your graphic tee won’t fade after one wash.

Will Inky and Mod tees shrink after washing?

Any t-shirt made with cotton will go through a little bit of shrinking when washed and dried. They stretch back out after you wear them for a little while. Don’t worry…your large tee won’t turn into a medium after one wash.

Avoid drying your laundry in high heat.

How do Inky and Mod's t-shirts fit?

Great question! The answer is: it depends. Our men's tees, women's relaxed fit tees have a "unisex" fit. This means the sizes they're offered in are true-to-size with most men's sizes.

In other words, never go by designations like Small, Medium, Large, etc., when purchasing clothing online. Every brand and style of blank shirt is slightly different in terms of width and length, so a medium from one store won't necessarily fit exactly the same as a medium from another store if they're not printing on the exact same brand & style of shirt.

Save yourself the hassle and aggravation of returns & exchanges — with ANY online retailer — by taking a shirt you already own (and like the fit of!) and laying it flat on the floor, a table, or your bed. And we do mean flat. Take a measuring tape and measure the width of the shirt from underarm to underarm. Then measure the length of the shirt from the shoulder (just next to the collar) down to the bottom hem. Now compare those measurements to the ones in the sizing chart on the product pages throughout our site and select the size that is closest to those dimensions. This trick will save you a lot of money, time, and aggravation when shopping for clothing online. You're welcome! 

Are your t-shirts Eco-friendly?

Each t-shirt is made when you order it, that way we avoid overproduction and textile waste. The printers make almost zero wastewater and use less energy, lowering the carbon footprint. We use water-based vegan ink. The ink is non-hazardous, toxin-free, biodegradable, and contain no animal by-products.

 

DELIVERY

When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 
USA: 5-​8 business days International: 10-20 business days

Will I be charged customs for my order? 
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.

Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do? 
Before getting in touch with us, please help us out by doing the following:
  • Check your shipping confirmation email for any mistakes in the delivery address. 
  • Ask your local post office if they have your package. 
  • Stop by your neighbors in case the courier left the package with them.    
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@inkyandmod.com with your order number.    

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.   

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 
 
How do I track my order? 
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@inkyandmod.com
 
 

RETURN/EXCHANGE/REFUND QUESTIONS

I received a wrong/damaged product, what should I do? 
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@inkyandmod.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 
Please note that Inky and Mod does not cover the cost to mail back returns or refund original shipping costs (if there were any associated with the order). We can only offer free returns or free exchanges if there was an error on our part (e.g., the incorrect item shipped).
The item I ordered doesn't fit. Can I exchange it for a different size?
Yes, provided it is returned in unwashed/unworn/sellable condition. Customers have 21 days from when their initial order was delivered to exchange items. You can find our detailed return/exchange instructions here.

Please note that Inky and Mod does not cover the cost to mail back returns or refund original shipping costs (if there were any associated with the order). We can only offer free returns or free exchanges if there was an error on our part (e.g., the incorrect item shipped).
I purchased an Inky and Mod item and have decided I don't want it. May I return it?
  1. Yes, again, provided it is returned in unwashed/unworn/sellable condition within 21 days of when it was delivered, Inky and Mod will issue a refund upon receipt of the item. As mentioned above, Inky and Mod does not cover the cost to mail back returned items or refund any original shipping costs. You can find our detailed return/exchange instructions here.